Versand

1. Payment & Processing

Shipping is available for prepaid orders only.

Orders are dispatched within 1–3 business days (excluding weekends and public holidays).

2. Estimated Delivery Time

Delivery typically takes 5-9 business days, depending on destination.

These timeframes are estimates and may vary due to external factors beyond our control.

3. Tracking Your Order

Customers can track their order using the tracking details emailed after dispatch.

If you are unable to locate your tracking information or require assistance, you may contact us during business hours:

10:00 AM – 6:00 PM IST
Monday to Friday (excluding local holidays)

We will assist you in locating the relevant tracking information.

4. Address Changes After Shipment

Once an order has been shipped, the delivery address cannot be modified by us.

If a customer requests an address change after dispatch:

  • Any additional charges imposed by the courier must be paid directly by the customer.
  • We cannot guarantee that the courier will approve or process the change.
  • Any delay or delivery complication arising from such a request is at the customer’s risk.

5. Courier Communication Responsibility

Customers are responsible for:

  • Monitoring their email and phone for delivery updates.
  • Responding promptly to courier calls, emails, or notifications.
  • Coordinating delivery or collection when required.

Failure to respond to courier communication may result in the shipment being returned or disposed of according to courier procedures.

6. Customs Inspections

Certain shipments may be selected for customs inspection.

In such cases:

  • Additional documentation may be requested from the customer.
  • Duties or clearance charges may apply.
  • Delivery delays may occur.

We will provide reasonable assistance where possible. However, compliance with local customs requirements remains the customer’s responsibility.

7. External Delays

Delivery may be affected by circumstances beyond our control, including:

  • Weather conditions
  • Transportation disruptions
  • Customs inspections
  • Regulatory actions
  • Other unforeseen events

We will aim to keep customers informed where updates are available.