Widerrufsrecht

1. Made-to-Order Products

All products sold on our website are made-to-order and produced specifically for each customer after purchase.

Because items are custom-produced, we do not accept:

• Returns
• Exchanges
• Cancellations
• Requests for complete or partial refunds

once an order has been placed and confirmed.

This applies to all individual products and bundles available on our store.

Customers are encouraged to review their cart carefully before completing checkout.

2. Order Cancellation

Orders move into production shortly after confirmation.

For this reason, orders cannot be cancelled once placed.

Please ensure all details are correct before finalizing your purchase.

3. Customer Information Responsibility

Customers are responsible for providing:

• Accurate and complete delivery address
• Valid phone number
• Active email address

If incorrect, incomplete, or inaccurate information is entered at checkout, delivery may fail.

If you realize that incorrect details were submitted, you must inform Arafta Store immediately.

We will make reasonable efforts to update the information before dispatch. However, modifications cannot be guaranteed once processing has started.

If delivery is unsuccessful due to incorrect information provided by the customer, the order will be considered fulfilled and any additional courier charges will be the customer’s responsibility.

4. Refused or Unclaimed Deliveries

If a customer:

• Refuses delivery,
• Fails to collect the parcel,
• Does not respond to courier communication,
• Or abandons the shipment,

the courier may return, discard, or dispose of the parcel according to their operational procedures and local regulations.

In such cases:

• The order is considered completed.
• Any additional charges imposed by the courier remain the customer’s responsibility.

5. Customs Duties, Taxes & Import Charges

For international orders, shipments may be subject to:

• Import duties
• Customs taxes
• Clearance fees
• Inspection charges
• Other local regulatory costs

These charges are determined by local authorities and must be borne by the customer.

Failure to complete customs formalities or pay applicable charges may result in delays, return, or disposal of the shipment.

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6. Damaged Product Policy (Store Credit Only)

In the rare case that a customer receives a damaged product, we offer store credit only, subject to strict verification.

To be eligible:

• The customer must provide a single-take, continuous unboxing video
• The video must clearly show:
  • The package in an untampered condition
  • The opening of the package
  • The contents inside the package
  • Clear evidence of the damage
• The video must be sent to our support email within a reasonable timeframe of delivery.

Important conditions:

• Videos that are edited, cut, or incomplete will not be accepted
• Claims without proper video proof will be rejected
• Approval of claims is at the sole discretion of Arafta Store

If approved:

• Store credit will be issued only for the product value billed at the time of purchase
• Shipping charges, duties, taxes, and any additional fees are non-refundable